Total quality management in information services
Editorial BOWKER-SAUR
España peninsular
Shows how to apply total quality management principles to library and information services units, with chapters on management practices in the information environment, improving customer care practices, continuous improvement, senior management's rol...
Leer más...- Editorial BOWKER-SAUR
- ISBN13 9781857390391
- ISBN10 1857390393
- Tipo LIBRO
Materias
Biblioteconomía/documentaciónTotal quality management in information services
Editorial BOWKER-SAUR
Shows how to apply total quality management principles to library and information services units, with chapters on management practices in the information environment, improving customer care practices, continuous improvement, senior management's rol...
España peninsular
Detalles del libro
Shows how to apply total quality management principles to library and information services units, with chapters on management practices in the information environment, improving customer care practices, continuous improvement, senior management's role in the total quality plan, and developing and implementing a quality management plan. For library