Total quality management in information services
Editorial BOWKER-SAUR
Kostenloser Versand
Festland Spanien
Festland Spanien
- Verlag BOWKER-SAUR
- ISBN13 9781857390391
- ISBN10 1857390393
- Gegenstandsart BUCH
Total quality management in information services
Editorial BOWKER-SAUR
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Kostenloser Versand
Festland Spanien
Festland Spanien
Buch Details
Shows how to apply total quality management principles to library and information services units, with chapters on management practices in the information environment, improving customer care practices, continuous improvement, senior management's role in the total quality plan, and developing and implementing a quality management plan. For library