Cómo mejorar su serivicio al cliente
Editorial EDICIONES GESTION 2000 S.A.
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- Publisher EDICIONES GESTION 2000 S.A.
- ISBN13 9788480888622
- ISBN10 8480888628
- Type Book
- Pages 166
- Published 2003
- Language Spanish
Sections
SalesCómo mejorar su serivicio al cliente
Editorial EDICIONES GESTION 2000 S.A.
-5% disc. 22,95€
21,81€
Save 1,15€
Not available online, but our booksellers can check its availability to give you an estimate of when we might have it ready for you.
Free shipping Mainland Spain
FREE shipping from €19
to mainland Spain
24/48h shipping
5% discount on all books
FREE pickup at the bookstore
Come and be surprised!
Book Details
Este libro le ayudará a mejorar su servicio al cliente. Para ello, trata las siguientes materias: . Bechmarking . Control de calidad . Auditoría del servicio al cliente . Segmentación de la clientela . Obtención de datos . Motivación y formación del personal implicado John Leppard es consultor del International Planning Centre de la Universidad de Cranfield. Liz Molyneux es consultora especializada en estudios de satisfacción de clientes.
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