Customer service in the information environment
Editorial BOWKER-SAUR
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- Editorial BOWKER-SAUR
- ISBN13 9781857390049
- ISBN10 1857390040
- Tipo LIBRO
Materias
Biblioteconomía/documentaciónCustomer service in the information environment
Editorial BOWKER-SAUR
-5% dto. 54,00€
51,30€
Ahorra 2,70€
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Envío gratis
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Detalles del libro
This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer; defining the library's roles; user surveys and survey analysis; and more.