Customer service in the information environment
Editorial BOWKER-SAUR
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Mainland Spain
Mainland Spain
- Publisher BOWKER-SAUR
- ISBN13 9781857390049
- ISBN10 1857390040
- Type Book
Sections
Librarianship/information ScienceCustomer service in the information environment
Editorial BOWKER-SAUR
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Book Details
This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer; defining the library's roles; user surveys and survey analysis; and more.